FAQ – Morentz

MORENTZ has been established upon our profound affection for the design masterpieces of the twentieth century. Our collection comprises of distinguished design icons from around the globe. It is in the fusion of unexpected elements - a combination of unique, high quality and original pieces - that we manifest our exceptional creativity. Within our elegantly curated composition, all objects are united by their timeless beauty and aesthetics. We meticulously curate our collection with our intuition, supported by our extensive research in art history and technical expertise. We restore our pieces with a deep sense of aesthetic appreciation and an understanding of the intricate technicalities and material of each item. We pride ourselves as one of Europe's leading design specialists, and our team of accomplished advisors are poised to provide you with the most comprehensive guidance and support.

We cordially invite you to our exquisitely appointed showroom. For details on our opening hours, please refer to our contact page. For the ultimate personalized guidance and exclusive experience, we kindly suggest that you pre-arrange an appointment with us. Should you require further assistance, please do not hesitate to contact us either via telephone or the contact form provided. Additionally, we frequently participate in prominent fairs and events; details of which can be found in our calendar section. We look forward to welcoming you soon.

Our treasures are sourced from diverse corners of the globe, spanning mostly Europe, North and South America, and Asia. Our team of esteemed connoisseurs embark on frequent journeys to uncover the most exceptional and captivating pieces for your tastes. We are fortunate to maintain a wide-reaching network of reliable and reputable providers who assist us in securing the most elusive and singular furnishings to fulfill your every desire.

We take pride in providing a service of excellence, both in the quality of the pieces we offer and in our meticulous attention to detail. Our team of experts ensures that every item that leaves our workshop has undergone a thorough examination, both from an art historical and technical perspective. Our in-house facilities include an upholstery studio, restoration workshop, and photography studio, which enables us to oversee the entire process from start to finish. When we consider each piece, we carefully assess its individual needs, and our choices are tailored to each client's preferences. Whether the piece requires careful preservation of its authenticity or requires restoration to its former glory, we make sure to exceed your expectations.

You may indicate your intention to procure an item by placing it on hold or submitting enquiries through the web-form provided on each product page. In case you require further information or clarification regarding a particular item, our team remains at your disposal to assist you via telephone or email and ensure that your purchase is made with confidence and satisfaction.

Upon your esteemed request, we would be delighted to arrange for a test placement, whereby the selected items and their relevant accessories shall be expertly positioned within the confines of your personal space, affording you a glimpse of their potential aesthetic impact in their intended context. We invite your kind attention to certain terms and conditions, as stipulated in Article 4 of our General Terms, which may be applicable.

We hold the utmost regard for the careful handling of your personal data, and endeavor to execute this responsibility with the utmost scrupulousness. At MORENTZ, we take all measures necessary to ensure that your personal information is processed and safeguarded with the utmost discretion, and in strict compliance with all relevant privacy legislation. We invite you to peruse our Privacy Statement, which details our exacting standards and practices in this regard.

As a design professional, we welcome you to enjoy unique benefits that are intended to help your business thrive. Enjoy access to incomparable inventory, personalized support, marketing opportunities and trade-exclusive pricing. You may initiate the process of applying for a trade account by visiting the account-section, where you can avail yourself of these distinct privileges, available solely for the benefit of the design industry's distinguished professionals.

We are pleased to extend our shipping and delivery services on a worldwide scale, ensuring that all of our exceptional pieces may be delivered to your desired location. We operate in conjunction with trusted shipping partners who are fully committed to upholding the highest standards of safety and security, thus ensuring the safe arrival of your item. Furthermore, for our esteemed customers located in Europe, we also offer specialized delivery and installation services, designed to cater to your every need and preference.

We hold ourselves accountable to furnish you with the utmost precision and accuracy when specifying delivery periods. It is, however, to be noted that these periods are to be regarded as an approximation and should not be misconstrued as inflexible deadlines, except where explicitly agreed upon in writing. The standard delivery time for our offerings is approximately 12 weeks, with the option of expedited delivery methods, such as express shipping or white-glove handling, also available for your convenience.